just the faq

What platform do you build websites on?

Do you develop e-commerce sites?

how do i start my project?

how many pages will my website be?

Is logo & Branding design included in my website design?

What do I need before we start?

What are the project timelines?

How do I pay?

How do offer seo?

what if I need to make changes once my site is launched?

Do you offer maintenance?

Do you offer branding?

What will I get when my website project is finished

We work with Showit5 and Wordpress utilizing the Genesis Framework. We also build of Squarespace on request.

We split the payment process into two equal parts depending on project:

+Deposit - Once we’ve agreed on the project and decided to work together.
+ Final Balance - Once the site is ready for installation.

Yes! E-Commerce sites are built on Wordpress, Squarespace & Shopify depending on size and scope of the online store. We can also intgreate e-commerce into your showit5 website for smaller stores.

You get a FREE type logo, a fully branded & launched website, one-on-one website one-hour training for to update your website plus PDF and all the graphic element files used in your website for your records.

We are not SEO expert but will set up basic SEO on your site through the use of plugins in order to get your started. If you want to want a more premium SEO experience we can provide referrals to trusted people in the industry.

Our themes are built to be user-friendly without you needing any coding experience whatsoever. You’ll be given a detailed, personalized training & PDF walking you through your new site and showing you exactly how to make content changes. If you require something complex or out the scope of normal changes we can provide that at an additional quote.


Yes we do. We offer maintenance plans on all websites that are created BY Refinery 9 only due to the nature of code and how other may or may not have coded your site.

We also offer email support if you have questions regarding your site, the backend or any problems that arise. If we do have to go into your site to assist an hourly charge is invoiced

Yes we do! Take a gander at our Brand Identity Menu to see what we offer. We are a full service design studio so if you do not see your project idea just ask us.

Just fill out the contact form below and you will receive an email within 24-48 hours so we can schedule a time to chat more about your ideas and the scope of your project.

We customize up to 6 pages + blog page if applicable. This usually includes the home page,  and 5 other pages.
 More pages can be created for an additional fee.

YES! We include A FREE  logo, which is a text-only typographic logo,  If you’re looking for a more official logo & branding elements that can be purchased at through our Brand Identity Menu.


We will need your content, imagery, etc before we can start your process. You will also need to have either hosting with a wordpress host or a Showit5 account. Don't worry we can guide you through that process.

6 - 8 weeks is our timeline for more of our website projects & Branding Projects. E-commerce projects are usually about 2 months.

 Communication between client and designer is key and can change the timeline as well as other factors such as:

+ A  large or complex website idea.
+ Lack of or delay in communication and/or feedback.
+ Changes in project (such as adding more pages or making major design changes after coding is already done.)
+ Failure or delay to payment of invoices/milestone payments.

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